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Privacy Policy of BoardersMatrimony.com

Last updated: April 18, 2025

BoardersMatrimony.com is an online matrimonial portal committed to providing you with matchmaking services in a secure environment. This privacy statement applies to all websites and mobile applications operated under BoardersMatrimony.com. We are deeply committed to your right to privacy, and this document outlines our practices with respect to the collection, usage, and sharing of your information.

By accessing or using our website/apps and by providing your information, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or apps.

1. What Information Do We Collect?

We collect various types of personal and non-personal information, including but not limited to:

  • Full Name
  • Email Address
  • Date of Birth
  • Gender
  • Educational Qualifications and Boarding school details.
  • Mailing Address and Zip/Pin Code
  • Telephone/Mobile Number
  • Profile Photo(s)
  • Password (encrypted)
  • Credit/debit card or billing information (only when required for payments)

In case of payments, we use a secure server and follow industry-standard encryption. Cookies are used to enhance your experience. Third-party cookies may also be present on our site/apps; we do not control their use.

When users register or sign in via third-party platforms like Google or Facebook, we may access data based on your permission through their APIs.

We also collect device-related information such as:

  • Device ID
  • Log files
  • IP address
  • Location data
  • Device specifications

2. Why Does Our Mobile App Require Permissions?

To enhance your user experience, we request access to the following:

  • Camera: To upload or update your profile photo.
  • Contacts: For quick signup via social logins.
  • Location: To show nearby matches and physical locations of our service centres.
  • Phone: To identify device/network-specific bugs.
  • SMS: To auto-detect OTP/PIN for smoother login/registration.
  • Storage: To upload or download photos, horoscopes, and profile documents.

3. How Do We Use Your Information?

We use your data for:

  • Authenticating your account
  • Personalized matchmaking
  • Analysing site/app usage patterns
  • Marketing research and performance improvements
  • Fraud detection and prevention
  • Customer service and dispute resolution
  • Enhancing your overall experience

Your IP address is used for diagnostic and demographic purposes.

4. Who Do We Share Your Data With?

We may share your information with:

  • Our affiliates, subsidiaries, and partners for marketing or service enhancement
  • Payment gateway providers for transaction processing
  • Anti-fraud solution providers (e.g., based in the UK)
  • Law enforcement or government authorities when required by law
  • Third parties involved in business transitions (mergers, acquisitions, etc.)

We do not share your data without reason and maintain strict confidentiality.

5. Data Retention Policy

We retain your information:

  • For as long as you use our services
  • As needed for legal, operational, or audit purposes
  • For compliance with applicable laws and regulations

6. Security Measures

We have robust technical and organizational safeguards in place to secure your data. However, no online platform can guarantee 100% security. Once in our possession, your data is protected against unauthorized access as per standard practices.

7. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time without prior notice. Please check this page periodically to stay informed of any changes.

8. Your Rights and Choices

  • Accessing Your Information: You have the right to request a copy of the personal information we hold about you. You may also request corrections or updates to your information.
  • Deleting Your Information: You may request that we delete your account and personal information from our records. Please note that some information may be retained for legal and operational purposes.
  • Opting Out of Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions included in each communication.

 

9. Children’s Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under age 18, we will take steps to delete such information from our servers.

 

10. Grievance Redressal

Grievance Officer: Mr. Banjul Badil
Address:18 Tilak Road Begum Bagh Meerut 250002 U.P India

📧info@boardersmatrimony.com

The Grievance Officer is available Mon-Sat, 10 AM to 6 PM IST (excluding Sundays and Indian public holidays).

This officer is appointed as per Section 5 (9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.